A quick note to Travelocity Customer Service …
Feel free to stalk our every post with the f*cking c*nts RSS feed, subscribe to f-ckingc-nts.com by email, follow our new posts and random comments on Twitter, or become a fan on facebook. Go on. You know you want to! All the cool kids are doing it ...
For what it's worth, I fucked myself big time on this trip … I'm still in the UK, regardless of the fact that my flight was supposed to leave yesterday. Suffice to say, I will NOT be planning any inter-EU travel for the weekend before my departure in the future, and that's enough said about that.
More to the point here is why I will not be doing business with Travelocity in the future. If you're dealing with customer support in the area of international travel, this is NOT the way to answer an inquiry about a missed flight:
Thank you for choosing Travelocity.
We are sorry to hear that you have missed your return flight.
Per your request we have contacted the Delta Airline and we have been informed that, as you have not cancelled your reservation 1 hour prior your departure time, the airline has changed your Ticket Status to "No Show". Your ticket has been changed to No Value.
We apologize for any inconvenience this may have caused.
Warmest regards,
[service drone]
Travelocity Customer Service
And to that, I say, "Go fuck yourself AND your copy/paste form emails, you useless twat."
Now, if you'll excuse me, I have a train to catch to the airport, where I will be begging for mercy and trying to look like I'm about to cry when I actually want to throttle someone. Failing that, I'll be shopping for a new ticket home … *sob*
Oh honey I'm so sorry.
Even coming back from Europe, we stayed in SF for a night so we could negotiate the trip back to San Diego.
28th October 2008 at 7:07 pm | permalink |Hmmm……..maybe it 's a hint that the U.K. is a better place to be than the U.S. right now. I would have loved to have stayed in Ireland.
28th October 2008 at 7:45 pm | permalink |Ah, the virtues of a do-it-your-self travel / world. Remember travel agencies? You know, where you worked with someone you knew and they had a vested interest in the deal because they were being paid? They'd answer your call and fix the fuck up? Yeah, well, you can kiss that shit goodbye along with ticket agents, "petroleum dispersement technicians" (gas pump jockeys - who use to wash your windows and check your oil) humanoid customer service reps, garbage men who hauled your cans for you, bakery trucks with home delivery…ok, I'm dating myself but you get the drift. Break a leg on your journey home!
29th October 2008 at 6:36 am | permalink |@Metis: Yeah, bad deal, really … except the flight home I booked comes with a return flight back to London in May. ;-) Had to silverplate my own damn lining on that cloud! hehe
@akshelby: Well, I do want to be home for the election. ;-) And other than that, I think my life would get very complicated if I actually stayed here. lol
@D. Watson: Indeed. I think even travel agents are getting somewhat limited in what kind of favors they can do for you … the airlines are getting really uptight anymore.
29th October 2008 at 7:36 am | permalink |